Shipping & Returns
Shipping & Returns Policy for Fournir Furniture Co.
Shipping Policy
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General Shipping Information:
- At Fournir Furniture Co., we take pride in ensuring that your purchases reach you safely and in a timely manner. Our shipping process is designed to handle each item with utmost care, whether it's a delicate candle or a robust piece of furniture.
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Furniture Shipping:
- Furniture items are shipped using trusted freight carriers to guarantee the safe handling of your unique pieces. Please allow [4-6 weeks] for delivery. Shipping costs for furniture items are calculated based on weight, dimensions, and destination.
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Candles and Home Decor:
- Candles and home décor items are shipped via USPS, ensuring that your products are delivered safely to your doorstep. Standard shipping times are 5-7 business days. Shipping costs are calculated at checkout based on the weight and size of the items.
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Tracking Your Order:
- Once your order is shipped, we'll provide you with a tracking number so you can follow its journey to your home.
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International Shipping:
- Currently, we only ship within the United States. We are looking to expand our reach in the future.
Returns Policy
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General Returns Information:
- We strive for complete customer satisfaction. If for any reason you are not happy with your purchase, please review our return policy below.
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Furniture Returns:
- At Fournir Furniture Co., each furniture piece is crafted or curated with the utmost care and attention to detail. Given the unique and custom nature of our furniture, we are unable to accept returns. However, we stand by the quality of our products and are committed to ensuring your complete satisfaction. If there are any concerns or issues with your new furniture piece upon delivery, please contact us immediately. We will do everything in our power to resolve any issues and ensure that you are delighted with your purchase.
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Candles and Home Decor Returns:
- You may return candles and home décor items within [14 days] of receipt for a refund or exchange. Items must be unused, in their original packaging, and in sellable condition. Return shipping costs are the responsibility of the customer, except in cases of damaged or defective products.
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Damaged or Defective Items:
- In the unfortunate event that your item arrives damaged or defective, please contact us within [24-48 HOURS OF DELIVERY] of delivery. We will arrange for a replacement or refund and cover the cost of return shipping.
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Initiating a Return:
- To initiate a return, please contact our customer service team at fournirfurnitureco@gmail.com. We will guide you through the process and provide any necessary shipping labels or instructions.
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Refunds:
- Refunds will be processed to the original method of payment within [5-7 BUSINESS DAYS] of receiving the returned item at our warehouse.
Contact Us
- For any questions regarding our shipping and returns policy, please contact us at fournirfurnitureco@gmail.com. We're here to help!